Question 1

How to place an order?

Accepted Answer

Visit our website, browse products, add to cart or click Buy Now, provide a delivery address and phone/email, select a payment method, and complete payment. You'll receive a confirmation email once your order is placed.

Question 2

What is 'My Account'? How do I update my information?

Accepted Answer

'My Account' lets you manage personal data, update your password, and track orders. Log in, navigate to 'My Account', and click any field to edit.

Question 3

How do I track my order?

Accepted Answer

Visit the Order Tracking page, enter your Order Number and click Track. Status definitions: NEW = received, PENDING = awaiting dispatch, DISPATCH = shipped (check courier email for tracking link), COMPLETE = delivered.

Question 4

Can I order an 'Out of Stock' product?

Accepted Answer

No, but click 'Notify Me' on the product page and we'll email you when it's back in stock.

Question 5

Can I open the package before accepting delivery?

Accepted Answer

Packages must be accepted before opening per our policy. If you find any issue after accepting, contact our support team immediately.

Question 6

My order is delayed. What should I do?

Accepted Answer

Check your email/SMS for updates, then check 'My Orders' for real-time status. Contact our support team if you still have concerns.

Question 7

Do you deliver internationally?

Accepted Answer

Yes, we ship worldwide. Shipping charges are calculated at checkout. We accept international credit/debit cards and bank deposit for international orders.

Question 8

Will delivery be re-attempted if I'm unavailable?

Accepted Answer

Yes — re-delivery is arranged on the next working day. After three failed attempts, contact your local courier office with your tracking number.

Question 9

I received an open package or broken seal. What do I do?

Accepted Answer

Go to 'My Orders', select the order, click 'Return', describe the issue, and upload photos. We'll arrange a replacement or return.

Question 10

My order is approved but not dispatched for a long time.

Accepted Answer

Contact our Customer Support team with your order ID. We'll investigate and provide an update immediately.

Question 11

How do I know my order is confirmed?

Accepted Answer

You'll receive a confirmation email after payment. A second email with a tracking number is sent when your order ships.

Question 12

I haven't received my invoice.

Accepted Answer

Contact us and we'll email you a digital copy. Invoices are also available in 'My Orders'.

Question 13

Why can't I track my order?

Accepted Answer

Tracking IDs take up to 24 hours to activate after dispatch. If it still doesn't work after that, contact our support team.

Question 14

Can I change my delivery date?

Accepted Answer

We can't commit to specific delivery dates but do our best to meet the estimated date shown at checkout.

Question 15

What is your return policy?

Accepted Answer

Items are eligible for return within 7 days of delivery if damaged, defective, or not matching the website image. Items must be unused in original packaging with all tags. Custom/stitched items are not returnable.

Question 16

How do I return or exchange a defective/wrong product?

Accepted Answer

Go to 'My Orders', select the order, agree to the return policy, choose items, select a reason, choose your preferred resolution (refund/replacement/coupon), and upload photos if needed. Review within 48 hours, acceptance within 72 hours.

Question 17

How do I cancel an order?

Accepted Answer

Cancellations are only accepted within 24 hours of placing the order. Contact Customer Support immediately with your order number.

Question 18

How long does a refund take?

Accepted Answer

7–8 working days after we receive the returned product. For COD orders, provide bank account details for NEFT transfer.

Question 19

How can I check my refund status?

Accepted Answer

For pre-ship cancellations, check your bank/card statement immediately. For returned orders, contact Customer Support with your return tracking number.

Question 20

What refund modes are available?

Accepted Answer

Domestic: Back to Source, NEFT Transfer (COD orders), or Store Credit. International: Back to Source or Store Credit.

Question 21

Can I change my shipping address after placing an order?

Accepted Answer

No — the shipping address cannot be changed once the order is placed. Please verify your address carefully before completing checkout.

Question 22

What are the conditions for a return?

Accepted Answer

Item must be in original unused condition; returned within 7 days; all tags and original packaging intact; return shipping cost is at the customer's expense (we cover up to ₹100 for damage/wrong item cases).

Question 23

How can domestic and international customers make a payment?

Accepted Answer

We accept Visa, MasterCard, American Express, Maestro, net banking, and cash cards. International customers pay by card via our secure international gateway. At checkout, select your payment method and complete 3D Secure verification.

Question 24

My payment was debited but I received a cancellation email.

Accepted Answer

The debited amount is automatically reversed within 72 hours. Check your bank/card statement after that. If not reversed, contact Customer Support with your transaction ID, date, and amount.

Question 25

What is the Wallet feature?

Accepted Answer

Your Wallet holds two types of funds: (1) Referral Amount — loyalty points earned by referring friends (usable up to 10% of balance per order). (2) Credit Amount — refund amount credited to wallet for future purchases (usable in full).

Question 26

How do I use my wallet balance?

Accepted Answer

At checkout, you'll see an option to apply wallet credit. Referral points can be applied up to 10% of your referral balance. Credit amounts can be applied in full.

Frequently Asked Questions

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